Terms and Conditions

TERMS AND CONDITIONS


Important Legal Information

Overview
The following terms, conditions, and notices (Site Rules) apply to all visitors or users of this website, and of microsites or mobile sites of our brand and line of business (Mourjjan, which is represented by Mourjjan AG in Klosters/Switzerland) that expressly adopt these Site Rules (collectively, the “website”). We may refer to our brand and line of business as “we,” “us,” or “our” throughout the Site Rules. By using this website, you agree to be bound by these rules and regulations, as they may be modified by us at any time and posted on this website. In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law and in equity.

Intellectual Property Rights
All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Mourjjan and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Mourjjan as the case may be.
Mourjjan shall have the exclusive right to authorise or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Mourjjan shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Mourjjan shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

License and Site Access
The viewing, printing or downloading of any Content from Mourjjan’s Site grants you only a limited, nonexclusive and nontransferable license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any Content may be reproduced in any form or incorporated into any information system, electronic or mechanical, other than for your personal use (but not for resale or redistribution). Any unauthorized use of Mourjjan’s Site and the Content immediately terminates the license granted by the Provider.
You will be solely responsible for all damages and other harm resulting from your use of Mourjjan’s Site and the Content. Mourjjan and the Provider shall not be deemed liable for any use of Mourjjan’s Site and the Content made by you in violation of any applicable laws and regulations and these General Terms and Conditions of Use.

Copyright Complaints
We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact a Mourjjan copyright representative for further information at info@mourjjan.com.

Our Products
All features, specifications, products and prices of products and services described on this website are subject to change at any time without notice. From time to time there may be information on this website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We make no representation as to the completeness, accuracy, or currency of any information on this website. We reserve the right to make changes in information about price, description, or availability without notice. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colours of our products that appear on the website; however, the actual colour you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colours. The inclusion of any products or services on this website does not imply or warrant that these products or services will be available over the Internet or in each of our stores at any particular time.

Mobile Website
We make our Website available in a mobile‑friendly format, as well. All mobile phones and iPads that have Internet access make use of the mobile site. You should be aware that some of the special features, information and pricing offered on the full html site may not show up on the mobile site.

Placing orders
Orders may be placed online, by calling +41 81 544 03 26 Monday through Friday between the hours of 10 AM to 5 PM CET – Central European Time or by sending an e‑mail to online-shop@mourjjan.com. Your order will be processed within 3 business days. Business days are Monday ‑ Friday, excluding federal holidays within Switzerland. Once an order has been placed, you will receive a confirmation email. Once your order has been dispatched a further email will be sent, after which time cancellation cannot be made.

Mourjjan appreciates your trust; we will do our best to respond to all inquiries in a timely manner.

Tracking your order
After your order has shipped you will receive an e‑mail specifying your tracking number and the website where you can track your shipment. Click on the tracking link and enter your tracking number to determine the delivery status of your order.

Delivery information
Delivery is available throughout the world. Delivery time will depend on your location and on the service you choose, priority or economy. For special or sizeable orders, please contact us via e‑mail at online-shop@mourjjan.com, or call +41 81 544 03 26.

Shipping
Orders are shipped via Swiss Post. Your order and credit authorisation, must be received by 13:00 CET. Orders placed during regular business days are typically processed and shipped within 72 business hours.

Shipping Costs
All shipping costs will be charged based on location and delivery type. Mourjjan will cover shipping costs on all orders exceeding CHF 450.

Pricing
Swiss laws require that we charge applicable sales tax of 8% on orders shipped only within Switzerland. Your sales tax will be automatically calculated and added to your order during checkout. Any order shipped abroad will not contain any sales tax from Switzerland. However, you will be liable to payment of taxes or import duties in your own country.

Payment options
The following payment methods are accepted for payment: Pay Pal, American Express, MasterCard and Visa. All orders paid by credit card, are subject to review and Mourjjan reserves the right to request additional identification info. If we are unable to process your credit card payment, please check to ensure that you have entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. If the problem persists, please contact your credit card company.

Your account will not be charged until your order has been shipped. A copy of your order will be included with your shipment. At this time, Mourjjan cannot accept payment by cheque or C.O.D.

Returns and exchanges
We take great pride in our reputation for quality and high standards. If for any reason you are dissatisfied with your purchase, we will assist you with a prompt refund or exchange if the following conditions are met.

Mourjjan accepts returns and exchanges of unused items directly in one of our stores or by mail within 10 days from the date of delivery. However, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. The merchandise must be returned in one package. For hygienic reasons, we cannot accept returns of any item if:

  • the product shows evidence that it has been worn or used;
  • the item is no longer in pristine condition.

Refunds will be credited only to the original credit card that was used. We are only able to accept returns of merchandise purchased directly from Mourjjan’s website.

Return packages should be shipped prepaid through a traceable method such as DHL, UPS or FedEx; those shipping costs are non‑refundable. We are not responsible if a package is lost when shipped by the customer.

Please be aware that we can only exchange an item for the same item in a different size.

Unfortunately, it is not possible to exchange an item for a different one. The new size will be dispatched as soon as we have received the article that is being exchanged.

If the chosen substitute size is not in stock, we will contact you to confirm a refund. For alternative items, a new order must be placed.

Return Instructions:

It is important that you contact us by phone or email before returning any item.

Please ensure that in any communication you clearly specify the reason for return, refund or exchange.

When returning item(s) please use the following address:

Mourjjan AG
Bahnhofstrasse 16
CH-7250 Klosters
Switzerland

Mourjjan AG reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.

For any additional questions regarding our return policy e-mail us at online-shop@mourjjan.com or call +41 81 544 03 26. 


Cancellations
Due to the speed of our order processing system and our policies, once an order has been processed, we cannot make any changes or cancel your order.

Newsletter subscription
Please click here, or provide your e-mail address to our Customer Service at info@mourjjan.com or via phone at +41 81 544 03 26 and we will be happy to add you to our mailing list.

Authentic Mourjjan garments
Mourjjan sells its quality products exclusively through www.mourjjan.com, its stores in Klosters (Switzerland) and Mykonos (Greece), and selected retailers. Mourjjan cannot guarantee the authenticity of Mourjjan garments unless purchased directly from these sources. Mourjjan is unable to guarantee that products purchased from other sources will not be counterfeit, tampered with, second-hand or of other doubtful origin. All Mourjjan products are, without exception, made in Europe.

Prohibited uses of website and services
You shall not post, transmit, redistribute, upload, or promote any communications, content or materials that:

  • contain corrupted files, viruses or any other similar software files, the intent of which is to damage the operation of another’s computer in an unlawful manner; are threatening, harassing, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, sexually explicit, hateful, profane, indecent, racially or ethnically derogatory, or otherwise objectionable;
  • contain chain letters or pyramid scheme;
  • contain any unsolicited advertising, promotional materials, or other forms of solicitation to other users, individuals or entities;
  • the intention of which is to impersonate any person, business or entity, including us (our brand and line of business), our employees and agents;
  • encourage conduct that would constitute a criminal offence;
  • give rise to civil liability;
  • violate any law or exhibit any conduct that, in our judgment, restricts, impairs, interferes or inhibits any other user from using or enjoying the website and/or our related services and products.

Special notice
We have a non-tolerance policy regarding the use, and/or misuse, of our trademarks or names (e.g. Mourjjan, Mourjjan of Switzerland) in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is a trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition and in breach of these Terms & Conditions. Linking to any web page on this website is prohibited without our express written permission. Associating or juxtaposing our website or its materials (e.g. through framing or inline linking) with advertisements and/or other information not originating from our website is expressly prohibited. We do not spam at all.

Jurisdiction
We control this website from our headquarters in Klosters, Switzerland. We do not imply that the materials published on this website are appropriate for use outside of Switzerland. If you access this website from outside of Switzerland, you do so on your own initiative and you are responsible for compliance with local laws. The terms of this website shall be governed by the laws of Switzerland, without giving effect to its conflict of laws provisions.

Revisions
We may terminate, change, suspend or discontinue any aspect of this website, including the availability of any features of the site, at any time and without notice. We also reserve the right, at our sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. Accordingly, this means we may terminate the authorisation, rights and license given in these Site Rules at any time and without notice. Your continued use of this website after any changes to these Site Rules are posted will be considered acceptance of those changes.

Corporate inquiries

Our headquarters is located at:

Mourjjan AG
Bahnhofstrasse 16
CH-7250 Klosters
Switzerland

T +41 81 544 03 25
info@mourjjan.com

Klosters, 10th of January 2016

 

Size Guide